The use of facial recognition technology at a popular Indian cafe chain that triggered a backlash among customers, led to calls from human rights advocates on Monday for the government to speed up the introduction of laws to protect privacy. Customers of a famous tea cafe took to social media during the last week to complain about the camera technology they said captured images of them without their consent.
A statement from Chaayos said the technology was being tested in select cafes and was aimed at reducing purchase times for customers.
The data was encrypted, would not be shared, and customers could choose to opt out, it added.
"We are extremely conscious about our customers' data security and privacy and are committed to protecting it," the statement said.
A Personal Data Protection Bill is scheduled to be introduced by lawmakers in the current parliamentary session to Dec. 13.
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