Deloitte's Chief Innovation & Digital Officer, Ragu Gurumurthy on the Future of Work Podcast This week I am joined by Ragu Gurumurthy, the Chief Innovation and Digital Officer at Deloitte. Today we are talking about a hot topic--digital transformation. What it actually means, what it
looks like to be a digitally transformed company, what skills are needed to achieve
transformation and much more. Ragu actually authored a report on this topic back in March of
this year titled, Pivoting to Digital Maturity: Seven Capabilities Central to Digital Transformation.
In our discussion you will also hear Ragu talks through the seven digital pivots mentioned in his
report and why they matter.
Ragu Gurumurthy is the Chief Innovation and Digital Officer at Deloitte, the world’s largest
professional services company with 240,000 employees around the world. Ragu has been with
Deloitte for over 13 years. Prior to that he worked at companies like T-Mobile, Morgan Stanley,
and AT&T.
In March 2019 Ragu authored a report titled, Pivoting to Digital Maturity: Seven Capabilities
Central to Digital Transformation that looks at why some digital transformation efforts succeed
while others fail. In the report he explores seven digital pivots that can improve the chances of
success for organizations going through digital transformation.
So what does digital transformation actually mean? Ragu says, “There are so many ways of
defining digital transformation. It's an eye of the beholder, so to speak. Simply put, the way at
least we would define digital transformation, it is about becoming a digital enterprise, holistically,
by leveraging data, technology and people, data technology and people to evolve all aspects of
the business; what they sell to their clients and customers, how they operate the business and
how they sell to their customers. How do they relate to the... How do they reach their
customers? How do they serve their customers in terms of customer experience? It is really
thinking about all the aspects of business enabled by data, technology and people.”
As a whole, when asked where the business world is at in terms of digital transformation, Ragu
says we are still in the very early stages.
Ragu believes that although the digital era is upon us, it’s not all about technology. People are
important, in the words of Ragu, “people are very important. I see them as the quarterback in
this transformation.” A mixture of technological intelligence and human intelligence is what Ragu
believes will get us to a new frontier.
The seven digital pivots Ragu explored in his report are:
● Flexible, secure infrastructure
● Data mastery
● Digitally savvy, open talent networks
● Ecosystem engagement
● Intelligent workflows
● Unified customer experience
● Business model adaptability
Ragu’s advice for organizations looking to go through digital transformation is, “the biggest
advice I have is to do a thought experiment. Think about, how would I use technology, data and
available AI software, voice recognition, it could be semantic language processing. You don't
need to be a technologist. Read basic at the highest level, what do these things do and see how
can I use it to solve the problem differently? That's my advice, think about doing things
differently in different things as a supporter would say, what exactly you can do and go do it.
Experiment and learn.”
What you will learn:
● A look at Ragu’s report: Pivoting to Digital Maturity
● What it looks like to be a digitally transformed organization
● Trends Ragu is paying attention to
● What skills are needed to go through digital transformation
● What Deloitte is doing internally to digitally transform
● How to overcome the challenge of change management
----------------------------------------------
Website:
Twitter:
Facebook:
Newsletter
Amazon Book Page:
--------------------------------------------------
Jacob Morgan is a keynote speaker, best-selling author, and futurist. He explores how the world of work is changing, what the future of work is going to look like, and we need to do to prepare. To work with Jacob or have him speak at your event visit TheFutureOrganization.com
0 Comments