That is a movie about Customer Communication Management. It became one of the most important topics in today's IT and communication with customers.
Not many people realise yet that there is significant space for improvements.
Do you experience to get communicated in a wrong way by your insurance company, a bank, health insurance etc...?
According to Pentadoc AG, companies contact their customers appr. 60% by letter, 16% by email, 23% by phone and less that 1% by App.
How customers contact the a.m. companies? Appr. 34% by phone, 25% by email and digital channels, 23% personally and 18% by post.
There is different expectations of customer in other words.
That is a time to change it.
Interested? Please contact us www.kw-soft.pl
+48 607 607 417
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