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AI Chatbots: A Passing Fad or the Future of Customer Service?

AI Chatbots: A Passing Fad or the Future of Customer Service? Bob Caldwell CRO and Founding Partner presenting at Connect 2019 in Louisville. His presentation, "AI Chatbots: A Passing Fad or the Future of Customer Connection?" dissects the nature of the fad versus true disruption, how artificial intelligence is impacting the world today, and how it will impact the world in the future.

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